We all know that cell phone companies are making a killing nowadays.
But one Orange County man probably isn't happy that he was targeted to make T-Mobile's 2010 profit margin even larger.
How much was his bill one month?
Answer: $3,336.
Richard Barbazette of Seal Beach told San Jose Mercury News reporter Mike Zapler that the cell phone company zinged him on roaming checking for checking his e-mail while on a trans-Atlantic cruise celebrating his wife's recovery from breast cancer.
It took Barbazette five months of wrangling and the threat of a consumer complaint to get the company to forgive the outrageous fees.
“It was not a fun experience,” Barbazette told the paper. “[T-Mobile's customer service representatives] have an arrogant attitude.”
In the third quarter of 2010 alone, the company reported revenue of nearly $5 billion.
You can read the
Mercury News article
HERE.
–R. Scott Moxley / OC Weekly
CNN-featured investigative reporter R. Scott Moxley has won Journalist of the Year honors at the Los Angeles Press Club; been named Distinguished Journalist of the Year by the LA Society of Professional Journalists; obtained one of the last exclusive prison interviews with Charles Manson disciple Susan Atkins; won inclusion in Jeffrey Toobin’s The Best American Crime Reporting for his coverage of a white supremacist’s senseless murder of a beloved Vietnamese refugee; launched multi-year probes that resulted in the FBI arrests and convictions of the top three ranking members of the Orange County Sheriff’s Department; and gained praise from New York Times Magazine writers for his “herculean job” exposing entrenched Southern California law enforcement corruption.
