The survey results of a so-called American Customer Satisfaction Index released Tuesday ranked McDonald's dead last in with a customer satisfaction rating of 73, two points behind Burger King and KFC. Number one? Papa John's.
You can see the full list here.
Pithy headlines like “McDonald's Customers Aren't Lovin' It” aside, is this really much of a surprise? If it was, countless comedians wouldn't have been to score such laughs at McD's expense over the years.
Speaking of McDonald's and comedians, Jim Gaffigan, arguably the best food comedian out there and legendary for his Hot Pocket schtick, is touring the nation right now with his “Mr. Universe” tour. The whole 75-minute stand-up act is actually downloadable and also available on Netflix streaming, and wouldn't you know it, he has a few zingers for McDonald's. Here is his riff on McDonald's linked below for your enjoyment.
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Edwin Goei was born on the island of Java, grew up in La Habra, studied in Irvine, and eats everywhere. Before becoming an award-winning restaurant critic for OC Weekly in 2007, he went by the alias “elmomonster” on his blog Monster Munching, in which he once wrote a whole review in haiku.