Big Box Blunder

This wasn’t the first time I’ve had to ask a professional to stop the job I asked them to do, but when you took the small unreinforced art print I just wanted to have securely packaged to ship overseas and stuffed it without any backing into a nebulous wad of bubble wrap sandwiched between two bent scraps of cardboard smaller than the actual print, and then wound several yards of plastic around it from a spool on a handle, I started having my concerns. When you slipped the assembly into a flimsy paper DHL box, weighed all fractions of a pound of it and informed me shipping would come to $127, I asked you to unpack everything and instead bought a cardboard box from you for less than $4. I went home and cut it down to the flat and sturdy package I thought you’d know how to make (and without all the needless plastic waste you generated) and shipped it via the U.S. Postal Servive for $104 less than what you quoted and only about $5 more than I guessed. With expertise like that, it’s a wonder you’ve stayed in business for so many years.

Send anonymous thanks, confessions or accusations—changing or deleting the names of the guilty and innocent—to le*****@oc******.com.

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