Friday, December 31, 2010 at 9 a.m.
T-Mobile's slogan: "Get more!"
We all know that cell phone companies are making a killing nowadays.
But one Orange County man probably isn't happy that he was targeted to make T-Mobile's 2010 profit margin even larger.
How much was his bill one month?
Richard Barbazette of Seal Beach told San Jose Mercury News reporter Mike Zapler that the cell phone company zinged him on roaming checking for checking his e-mail while on a trans-Atlantic cruise celebrating his wife's recovery from breast cancer.
It took Barbazette five months of wrangling and the threat of a consumer complaint to get the company to forgive the outrageous fees.
"It was not a fun experience," Barbazette told the paper. "[T-Mobile's customer service representatives] have an arrogant attitude."
In the third quarter of 2010 alone, the company reported revenue of nearly $5 billion.
You can read the Mercury News
--R. Scott Moxley / OC Weekly