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Best Video-Game Store Orange County 2010 - PTR Games

PTR Games

PTR Games

3505 E. Chapman Ave.

Orange, CA 92869

714-769-4263

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Just when you thought all hope was lost for video-game stores, as you watched each of your neighborhood shops get bought by GameStop or EBGames, this little strip-mall, punk-rock shop, all sleek and black and cavelike inside, hooked its joystick at the man and said, "ALL YOUR BASE ARE BELONG TO US." PTR Games was a Play N' Trade for more than two years, until the contract expired on the franchise, and the owners went rogue (the PTR now stand for Play, Trade and Repair). Since April, the now-indie shop has been selling new games for all systems at standard prices, as well as used games for virtually every console at $4 or $5 less than the other guys. GameBoy, Sega, Dreamcast—they're all here. Bonus: The in-shop repair service specializes in Xbox 360, PSP and PS3. Give the techs an hour, and they'll bring your Xbox back from the dreaded red ring of death.

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66 comments
Derek
Derek

As i promised to leave a comment after mine experience with PTRgames repair on my xbox 360. After the repair for 3 months, it still running like a charm. Great and friendly services. Staff was patient to explain the problem and fast service. I would recommend to my friends.

Nestor Carpintero
Nestor Carpintero

I'm interested in having it fix by you what do I need to do?

Nestor Carpintero
Nestor Carpintero

Do you know how to fix the problem, would you be able to do the same for mine? Do you live in OC?

Nestor Carpintero
Nestor Carpintero

I'm interested in having it fix by you what do I need to do?

Ricardo
Ricardo

While searching google to get me xbox 360 repair in August i came across this Best Video Games and Repair by this website, i read the comments and decide to give it a try to see what is all the buzz about. What i see was great service, patient staff and they went over everything about my xbox before repairing. I got a called 2 hrs later it was done and picked and my way off work. It has been a month now and it's still working great. I do PTR a favor to give my positive feed back since they took care of my system.

PatrickP
PatrickP

I took my PS3 and unfortunately the system could not be repaired...luckily they were patient enough to go over everything I need to do for my new system and what I need to do to take care of it. This is the first time I've been to such a professional video game store, EVER.

Please stop by here if you want a breath of fresh air from the typical gamestop or walmart crowds....

MrFranchise
MrFranchise

Come PTR will fix any system for $20.00 don't risk it with others.

Tom Ato
Tom Ato

I hate mustard! Ketchup is super awesome!!!

Geoffery
Geoffery

But wait....IM GEOffery.

Jeffery
Jeffery

I'm Jeffery. Stop posting as me! Other jeffery are fake Jeffery.

Jeffery
Jeffery

I"M the REAL JEffery. NO ONE POST AS ME. I dont know who is posting as Jeffery or jeffery. I only capitalize my first two everytime I post.

JEffery. any other Jeffery's or jeffery's are FAKE.

Faulkit28
Faulkit28

PTR Games is awesome. I'm sorry that I've said anything bad about you guys. You guys are great. I visited your store and now I'm so happy i'm posting again. yay==============

[insert]trollface.jpg

Jeffery
Jeffery

Please stop posting for me. My first post was my only post. Someone posted crap in my name did not even use a capital J. I always do. Plus I do not know anyone who fixes consoles. Do not trust PTR Games.

michael
michael

if sony rocks so much the ps3 wouldn't crap out would it? hit us up guys and ptr will fix it for you for $25. we will beat any price.

El Modena
El Modena

I go to school by this place and have been a customer. I stopped going because of the people and the prices.

Anthony Larson
Anthony Larson

I'm noticing all the reviews on this page...yet it seems as is most of them are trying to promote their businesses in the process...cant say that seems legit at all...I read the youtube comment..its quite funny because you said it had to be repaired "MANY" times...thats why I dont Youtube...I personally stopped by the store to check out all the buzz and I dont see what all the negative fuss is about. They're really laid back people and will help you with any questions. As the typically secret reviewer, I made sure I tested their customer service department...and I'll give them an A-/A+. They were most notably patient because they had to look up half of the questions I had for them. Shoot, at least they looked it up for me! I like this place and see myself going back in for any game related problems or questions. Thanks to the staff at the store.

Nessa
Nessa

I don't understand all the comments on this page and why there is so much attention to it. DIY why would you attack someone on their opinion like that and turn around and advertise your own repair. Why would anyone get something repaired when clearly in your comment you said "have fixed my 60g ps3 many times." So I'm assuming the youtube fix didn't work out too well if you had to repair it many times. My 2cents on this is if you are still under warranty send it to Sony and if not, send it anyways and pay their fee. If not then give these guys a try. I'm pretty sure OC Weekly wouldn't give an award to a place if they weren't doing something right.

DIY
DIY

if sony rocks so much the ps3 wouldn't crap out would it? hit me up guys and i can fix it for you for $35

DIY
DIY

do it yourself search youtube there are several videos to show you how to fix your systems. have fixed my 60g ps3 many times and glad I never let anyone touch mine.

Sony Rocks
Sony Rocks

Sony is the way to go 4 repairs. I bought the extended warranty 4 my slim. Around 2 years I had a problem with system and sent it back 2 Sony. They sent me a new 1, with new warranty and the turn around was less than 2 weeks. It took about 12 days and I’m up playing again. Rock on Sony worth every penny I spent.

Lil360n3Rd
Lil360n3Rd

I came to this store because of the comments posted below...there is nothing that this store does that justify the neg reviews...this place is similar to a Gamestop...similar pricing just that they do repairs. ------When I was there they customer service was actually pretty good, they were friendly and most of all patient...I asked them a LOT of questions...just to see if they really could deal with it ;) So far so good and I wouldnt mind stopping by here again.

gamergirl
gamergirl

Went to store the other day and nothing special about this store. Just like all the rest of the gaming stores. Way over priced, you pay full retail for stuff. Can find much better prices online.

curtis
curtis

just donate bad systems you will get a better write off on taxes

Eric Mirer
Eric Mirer

Just to give everybody a heads up I sold my ylod ps3 on ebay. I sold it for parts. I got over 100 dollars for it and now I can use it towards buying a new slim at gamestop. You will be amazed how much people are willing to send even on motherboard screws. I got 5 bucks for them. Crazy.

Our Mighty Savior
Our Mighty Savior

Cant we discuss this like gentlemen? If people had problems, go back to the origin, dont be a keyboard warrior. Lets all just get along mmmmmmmmmmkay? kay.

Captain Falcon
Captain Falcon

Yeah and so are things that are out of warranty and broken

Ted
Ted

Never let anyone touch your consoles once seals are broken system is worthless. Not worth the risk or trouble in my book.

MrFranchise
MrFranchise

We don’t understand how the PTR ripped off people. If we can’t get your PS3 fix at the 1st time, you don’t pay a penny, but we lost 2hrs of labors and parts used for repair. If your PS3 got fixed but problem reoccur within 3 weeks, your ps3 is covered by our warranty. We will repair again. Now if the 2nd time in and the ps3 is beyond repairable, we give you 100% back (mean whatever you paid, you get all back) so there is not a penny out of your pocket for all the services we perform on your system. For PTR we lost 4-6hr working time and parts, so how is Faulkit28, Plainview, and Tom Hughes got ripped off by PTR if the box last only 3 days....unless they are not our customers...With all that said and the comments, we invite you to PTRGames and check out yourself 1st before let us taking care of your gaming system.Looking forward to serve you.

Hardcore Gamer Dude
Hardcore Gamer Dude

You people, who go ripped off by PTR you deserve it, stop crying. I would never trust anyone other than Sony to fix my Playstation. If I had a Lamborghini and need to be fixed. I would take it to the dealer or a specialist to have the work done. You would not dare to take it a mechanic who works on American cars, they would most likely mess your $100,000.00 dollar car up. What you people should be asking yourself is. If PTR is so…………. great why did they not have positive feedback before getting negatives? I hope PTR jacks all your consoles, you dumb-asses. Deal with it you get what you paid for.

Kyle
Kyle

I was looking for a place that can fix my Xbox around the web. I found a few guys who does it out of their garage but there is no way I'm going to trust my console to people like that. I came across PTR and it worried me a little seeing the negative comments and how far it was from me (I live in Riverside), but I decided to try my luck anyways. Its a brick and mortar store instead of some random guy. Took my console in 3 weeks ago and its still running strong with no signs of any issues. The guys there were pretty cool and expedited my console because I told them I was from pretty far away. I got a phone call within an hour while I was eating lunch at In N Out by there. Definitely would come here again for games if they weren't so out of the way.

jeffery
jeffery

hit me up, i know a friend who can fix the xbox for you for $35 instead of $40 like ptr.

Jeffery
Jeffery

Very unprofessional service! Do not take your consoles to this place.

robert
robert

well i make this real simple. my ps3 has just got the ylod. im going in there on feb 4th. i will post a pic of my receipt tomorrow. if my ps3 breaks down then ill report it. right back here, i will be a 1st time visitor but i found out about this place a few weeks ago. but im deciding to do this based on 2 reasons. first off price. it seems from all the types of places ranging from $50 to $120 dollars dont really promise too much return other than the comfort of a 90 to a 180 day warranty. bringing me to my second reason. the positive responses from the forums are hard to decipher from truth or fake. but in response to looky loo. im actually going due to mr. franchises responses. i too am in customer service and i find your defense of this post refreshing and unpolished. but because i am a customer i expect my ps3 to last for at least 6 mos, i expect a great customer experience and honesty. not because of the forums or customer responses. it will be because that how i measure repeat business. i look forward to hopefully joining the other customers who commented positively.

-rob

MrFranchise
MrFranchise

Hello, I do understand that our achievement says it all but...you really dont know how ruthless the repair competition is. These guys are computer savvy and know exactly where to strike. For example, we posted our ad on craigslist with an image that has all our detailed information on it. They go as far as to check where the image source is, find it, and report it as inappropriate so when we post, the image is nonexistent. As for the reviews, they are too vague and do not essentially follow the standard that is currently set at our store. We are very friendly and flexible with the anything at our store. I gathered our loyal customers to give us some feedback because we didnt have any and all we had were the negatives! The user went as far as yelp well. Thanks for your input! :)

Looky Loo
Looky Loo

I found this link in looking for a place in OC to fix my son's PSP screen. I haven't been to PTR before, and will probably still go check out your store. The only thing that I am somewhat worried about is the way you guys are responding to the little amount of negative feedback you have gotten so far. Be mindful of the way that you represent your company on your comments back to people. You don't want OC Weekly to regret giving you the reward, and you don't want potential customers to have negative preconceived notions about PTR. Realize that there is going to be some negative feedback, and you just have to not let it phase you. According to Christine's comment, you guys asked for help to offset the negative comments.You already have an award from OC Weekly, why would you need any help? I have been a customer service manager for years and I can tell you that you never tell a customer they are wrong. If a person was dissatisfied, all you can do is apologize and offer compensation of some sort for their disappointment to keep customers loyal, and refrain from cutting ties. Thanks!

Captain Falcon
Captain Falcon

PTR Games is the best damn place I have ever been to, they never back talked when I was there, do extremely badass repair jobs, have the cheapest prices I've seen at a game store, aren't cheapskates like the jerks in the other comments say they are, cool guys to be around, let you play whatever game you please as long as you pay the right price, they got games from the NES, SNES, Genesis, N64, Gameboy, and last gen consoles. I will never go anywhere else to do my game shopping. PTR GAMES FTW

Sayel4Life
Sayel4Life

PTR games is the best videogame store in orange county they are so nice they have cheaper prices then gameshit and they are not rude they also give good advice i have been going there since i was in the 7th grade now im a freshman all the guys know there there great they repair any game console you want like an a 360 if u send to microsoft they charge you 150 to fix red rings over there 50 so cheap so if u need a game go there

CAPTAINX
CAPTAINX

The guys at PTR are freaking gamers. They have their own clan online. They have over 20 repair consoles behind the counter waiting for pick up...I dont know what r u talking about ptr dont know about games and consoles bro. See yo online again ptr.

Christine
Christine

We saw your post for help about the slander (competitors). You guys should not worry too much about it. You should continue to put your energy and effort toward great customer services. My son would not let me take him to any other game store but PTR. You won Customers choice for Best Video Game store in OC for a reason. Let the award speak for itself.

PTR SUCKS
PTR SUCKS

PTR Games lacks the knowledge on games and consoles. Very rude towards customers and they even talk back towards elders!

Kitsune
Kitsune

PTR Games is great and the staff there have a very wide knowledge concerning all the genres. I've been coming here since I was in highschool and now that I'm away for college, I still make an effort to come back down to the area to support my local neighborhood game store. I've been to many game stores all throughout Orange County and very few if any comes remotely close to PTR. They have a very wide selection of games but its a shame that it goes very quickly because the prices are ridiculously low. I recently picked up a copy of Call of Duty Modern Warfare 2 for my Xbox 360 because I had some friends who wanted to play that online but I only had it for PS3. I came here and it was on sale for $19.99!!! They even checked Gamestop for me to make sure that the price was lower. Gamestop was still selling it at a ridiculous $59.99 new and $22.99 used if you purchase online and go through the hassle of getting it shipped. I usually hate driving anywhere but PTR is one of the few places I would go out of my way for.

Roland Villa
Roland Villa

PTR Games is the Best Video game store in Orange County so Boo-yah to other Buster Competitors out there!

londin
londin

I can't complain. PTR has always been there to help out. Microsoft should be thanking these guys for damage control considering the BS they put me through when I tried to get my Xbox fixed. Understanding, quick and for a reasonable price I couldn't recommend anyone better than PTR.

Luke
Luke

I would like to say that I have been absolutely pleased with the level of service they provide for xbox 360 nobody can beat their prices!! The staff was friendly and helpful. I have searched everywhere for a good, local xbox repair shop and this is it.

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