Nacho Grande

[Hey, You!] The hardest-working man in food business

Bob Aul

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Send anonymous thanks, confessions or accusations--changing or deleting the names of the guilty and innocent--to Hey, You! c/o OC Weekly, 2975 Red Hill Ave., Ste. 150, Costa Mesa, CA 92626, or e-mail us at letters@ocweekly.com.

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When I arrived at the restaurant last week, you were clearing tables on the patio and motioned us in. As we seated ourselves, you quickly and efficiently wiped our table down and adjusted the chairs. I smiled and nodded my appreciation. We were handed menus by our waiter, who then disappeared for the next 20 minutes even though the place wasn't even close to half-full. As we waited for him to return, you brought us water and kept refilling it—as well as for everyone else in the restaurant. Not only that, but you also served coffee, cleared every table, reset empty tables, seated people as they arrived and did a thousand other tasks that the two waiters dumped on you. An older hispanic gentleman, you clearly took pride in your work. I wondered if this was one of several jobs you held and if you had a family to support. It wasn't easy work handling the entire restaurant and picking up the many loose ends left for you by these slow, lazy waiters whom we watched talking and joking around at the register while customers sat and waited. Our waiter finally arrived and took our order: a toasted bagel with cream cheese and a bowl of granola cereal. My guess for the food's arrival would have been 10 to 15 minutes, tops. Wrong! Try 25 minutes! And we weren't the only ones! A woman at the next table had ordered AND LEFT because it took so long to get her food. You didn't see her leave, and we noticed you shooing the birds away from her food—more outstanding customer service that surely was unappreciated in this place. Now, I'm normally a raving bitch when given such poor service, but you inspired me, Nacho. Your hard-working professionalism and courteous service helped me keep my cool. I wish I were some rich mogul who could offer you a job where you would get the pay and respect I thought you deserved. Unfortunately, I'm not. So $5 and this tribute is the best I can do right now.

 
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3 comments
Dweezle
Dweezle

Have you ever though of Yelping the place? I agree with cyrodr, your terminology was racist, and when I find ironic is you probably have no idea it was. Too bad you did not mention names. 

cyrodr
cyrodr

Its nice that you are praising him, but it's still racist. 

AlmostKorean
AlmostKorean

It's great that you wrote this appreciation for him, but why not do what's right and call the establishment and report this?


Maybe Nacho will be your waiter or even manager the next time you go to this place.

 
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