Gimme Some Heat

[Hey, You!] Thanks for a long, cold winter, useless phone lady

Bob Aul


Send anonymous thanks, confessions or accusations--changing or deleting the names of the guilty and innocent--to Hey, You! c/o OC Weekly, 2975 Red Hill Ave., Ste. 150, Costa Mesa, CA 92626, or e-mail us at

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You are the lady who answers the phone at an Orange County plumbing and heating company. In November, you told us a part for our heater that one of your technicians broke was on the way. You repeated that line when we called back a week later, so we asked for the tracking number. You said you could not tell us. We asked for your supervisor. You took our number and said he'd call back. That didn't happen; in fact, it never happened all the weeks we called back to complain, with you all the while saying the part was on the way, on the delivery truck, almost in Orange County, etc., etc. Of course, because you are a rotten lying bitch, there never was a part. After days and weeks and months of us constantly calling to harass you, your "master technician" finally came out and corrected the problem—and knew nothing of a missing part. You, Ms. Fulla Shit, are just lucky it has been a mild winter. Had it been colder, there was a red-hot poker from my fireplace waiting to take up residence in your diseased bunghole.

My Voice Nation Help

When all else fail, show up at their location preferably with a video camera operated by another person!


The term "Customer Service" is becoming a joke. Many companies try to force you to interact with them via the internet only....but what if the internet is (GASP!) not working? Then even if you find the number and call you don't talk to a live person until you negotiate the pratfalls of their automated system. Of course, if I had to deal with the employee mentioned above I might just welcome talking to a recording...or sending an email.

BillxT topcommenter

If a first-line contact person doesn't answer questions, give accurate answers when they do answer, try the old run-around, always insist to speak with someone in authority.



That's a good idea if the business is local. Then post the video on the internet. When all else fails, why not try a good public shaming, right?

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