In-N-Out Rules

[Hey, You!] It's not just the burgers that make it special . . .

Bob Aul

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You were the In-N-Out crew in Fullerton that was working on a recent Sunday afternoon. I placed my order, and when I got to the pay window, I had to cancel because I had forgotten my wallet. Of course, I wasn't happy I would have to wait another five to 10 minutes, at the least, before exiting the drive-thru line, but there was nothing to do except tolerate the frustrating fact that everyone else was getting their food and I wasn't. When I got to the pick-up window, the attendant pleasantly handed me a bag of food and nonchalantly said, "Just come back later to pay." A few hours later, my husband took the receipt in and paid. There was a different crew working the evening shift, but they were all surprised and excited that he returned to pay. A couple of the managers made it a point to personally thank my husband and shook his hand repeatedly. Of course, we were very appreciative about the kind gesture, but we couldn't believe their incredible display of gratitude. Amazing customer service at In-N-Out in Fullerton!

 
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6 comments
BillxT
BillxT topcommenter

I was sort of expecting a rant about another inconsiderate rude experience and instead get a story about people being nice to each other. Cool. consideration for each other is infectious, keep pass it on.

Truthteller
Truthteller

Maybe the bible verse contributes to their attitude of customer service and a willingness to believe in the honesty and decency of their fellow man.

Balkanite
Balkanite

Very common in Southern Europe.  I'm impressed that a US business did that.  Bravo!!

mhip
mhip

I love In-N-Out...

Despite the bible verse on the cups.

darquewitch
darquewitch

One of the many reasons I love In&Out. And the bible verse on the bottom of ever cup!

Mr_KEYboardwarrior
Mr_KEYboardwarrior

in and out employee hand down the best  of the best , take care of their customers and give 110% satifaction and services , guarant-damn TEE!!!

 
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