I fully emphasize with you... Banks sure believe in 'no customer service' these days. Picking on a youths account is just LOW. As low as the bank that charged a relative to COME INSIDE the bank, even when the ATM was broken. AS Low as the the bank that used my sisters actual phone number for ATM complaints/ customer service and refused to change it or believe it was a typo even after constant visits and complaints and even scraping the offending digits off the door (to be replaced by the same wrong number---morons!)Getting the manager to call the number finally got it removed. Then there is the bank that gobbled the bank that gobled the bank that now declares that my original Market Plus checking is not an interest bearing account but bugs me each time to do something because I have too much in the account to not be in one that earns interest. With banks like these, its almost enough to just hide my money in my mattress...at least it would be 'safe' there!