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At Pelican Hill's Andrea, the Service Is Everything You'd Expect, But the Food Is Unexpectedly Dull

Color Me Beige
The opulent dining experience at Pelican Hill’s Andrea is everything you’d expect, but, with some delectable exceptions, the food is unexpectedly dull

How many chefs . . . Oh, never mind
Courtesy The Irvine Company LLC
How many chefs . . . Oh, never mind

Location Info

Andrea

22701 Pelican Hill , Ste. S.
Newport Beach, CA 92657

Category: Restaurant > Italian

Region: Newport Beach

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When describing the newly opened Resort at Pelican Hill, you’d be remiss if you didn’t employ certain adjectives. So let’s get them out of the way: Opulent. Breathtaking. Luxurious.

These descriptors also apply to its newest restaurant, Andrea. The restaurant’s terrace boasts a view of the rolling golf course on a hill. Beyond that lies the sparkling Pacific Ocean. From the horizon, Catalina Island waves hello.

As you’d expect, the service is impeccable, bordering on obsessive. It all started with the valet, who noticed that I had my coat crumpled in the back seat and asked, “Would you like to bring your coat, sir?” When I agreed, he opened the back door and took out the coat, but he didn’t just hand it over—he put it on me.

It continued from there. There wasn’t one doorman; there were two. Both bowed slightly as we passed. During dinner, there were no fewer than three staff members flitting about our table, refilling water glasses and replacing the tableware before every course. It didn’t matter that we hardly touched more than one fork; the whole set of utensils and plates had to be cycled out as part of the routine, all for pomp and pageantry. Their dishwasher is one unlucky son of a bitch.

Our head waiter had a European accent, probably a prerequisite of the job. I hardly understood the guy, but that’s precisely the point. This is the flagship Italian restaurant in a resort inspired by Italian Renaissance architect Andrea Palladio. You’d better believe they’re going to dote on the details.

Yet the dining room is a neutral beige, purposely designed not to offend. The food, unfortunately, followed suit. It goes the safe route, operating on the assumption that palates need to be coddled, not jostled.

They offered us breadsticks—or, more accurately, bread yardsticks, ridiculously long, extruded pieces of baked dough the length and shape of a rider’s whip that were stale by the time I bit into one. And though it sounded promising, a complimentary amuse bouche of foie gras mousse with a cherry-port reduction was nothing more than muddy-tasting foam. My bouche was more confused than amused.

For a starter, we ordered the burrata, which appeared to have been unceremoniously plopped onto a plate. The cheese—all ropy and chewy on the border, mushy and decadently creamy in the center—seemed to long for its plate mate, a barely dressed mound of peppery arugula that was placed 4 inches away. Like lovers yearning to embrace, the two components of this salad course would’ve been better if they were allowed to get it on, maybe drenched in some sinful sauce. Instead, the pairing was star-crossed.

A colorless appetizer of braised artichoke hearts had a bread-crumb topping, which carried with it its only hints of life. The rest was a bland, soggy and watery dish overloaded with shaved fennel and underfunded of flavor.

Luckily, the pasta dish woke our mouths from boredom. The perfectly cooked ribbons of tagliatelle with chewy nubs of smoked pancetta lived up to the wordy introduction on the pasta menu. The preamble: “In true Italian tradition, Andrea’s pasta is made fresh every day in our Pasta Room, using the finest and simplest ingredients—stone wheat flour, organic eggs, filtered water and natural salt from Cervia, Italy. It is created by hand in our dedicated Pastaio, where the pasta dries on oak-wood bars and the temperature is always a perfect 68 degrees.”

The main entrées came with no such buildup. The turbot was as dense as a Real Housewife and just as dull, flavored with what seemed to be just salt and pepper and served with an underseasoned pile of wilted spinach. The osso bucco was better. Like a deconstructed beef stew, it was accompanied by a small mountain of grilled root vegetables. But this was a true veal shank—a sopping column of slow-cooked meat surrounding a thick central bone. We were given a tiny fork and a tiny spoon to extract the marrow. And though I made a remark to my tablemates that the dish had a certain “Dinty Moore taste” to it, I didn’t mean it as an insult.

Ice cream—in the form of quenelle-like ellipticals of pistachio and hazelnut gelato and a bold blood-orange sorbet—was an elegant closer. Each was spoon-lick-worthy: smooth as soft serve, as fulfilling as Häagen-Dazs. Afterward, complimentary petit fours arrived in an ornate silver candelabrum. The assortment of cookies and mini-tarts were meant to be plucked off with our fingers. Finally, that dishwasher can take a break.

Andrea at 22701 Pelican Hill Rd. S., Newport Coast, (800) 820-6800; www.pelicanhill.com. Open daily, 5-10 p.m. Dinner for two, $100-$120, food only. Full bar.

 
  • Elma 02/11/2009 5:36:00 AM

    Of course it's totally inconsequential, but, speaking as a 'European' myself, I was intrigued� And, weirdly, I can imagine that accent you describe, so thanks for clarifying!!

  • Edwin Goei 02/07/2009 6:12:00 AM

    Does it matter? It should be inconsequential to the experience. However, if it helps you make a decision about whether or not to spend money on the place, then I'll describe it this way: his accent was halfway between French and Italian. Imagine Italian actor Roberto Benigni playing the son of Inspector Clouseau, the bungling French inspector who was originally portrayed by Peter Sellers, an Englishman. Yeah, it was like that.

  • Elma 02/05/2009 4:51:00 AM

    What on earth is a 'European' accent? Albanian? Danish? English? Welsh? French? Italian? German? Could you narrow it down a bit?!

  • nycinoc 01/31/2009 8:49:00 AM

    Edwin, I had to reply to your last comment. There are a lot of restaurants out here that HAVE potential, but in the end let down dramatically. When a server at a top rated establishment tells me "no worries" when I place an order that makes me worry. When I spend $800 on a tasting menu paired with wine for two people (yes I'm an idiot for that, but it was a special birthday) at what is supposed to be a top place in Laguna Beach and not remember a single dish that's a problem. (As compared to say Gramercy Tavern where I could tell you every dish I've ever tried) When a top sushi chef starts a an omakase brilliantly and dumbs it down as to your basic run of the mill tuna rolls as their establishment gets filled with Newport Beach kids, that's just insulting. (As opposed to say Sushi Gari, which is a complete whole in the wall but as the best sea urchin I've ever had) I'm using the New York comparisons because these are what I think that these restaurants are at least trying to aspire to (except for the sushi thing, that would be Morimoto) I've found plenty of "good" restaurants, but very few that I would actually return to. I really appreciate your refreshing honesty and thank you for saving me some dollars in this challenged economy.

  • Bryce 01/31/2009 7:03:00 AM

    I am a gourmet chef. I went through the rigorous application process practically on my knees to get a job at this place. I brushed up on my knowledge of recipes, cooking methods, and French kitchen terms. Basically learning everything all over again quickly so I could walk in there and shine like Bobby Flay on a good day. I've been cooking since I was 5 years old. I could pretty much make a pile of dog shit taste amazing. But about 2 minutes into my "Scientologist" style 1st interview, I realized I was not impressing the woman. 3 minutes later when we finished she leveled with me saying they already had their core staff and were just hiring backups. So I forced out my last phony smile, and walked out like a sore loser realizing there was no hope for me at this paradise. I just wanted to thank you for writing this review. I had to grab another paper because I soaked the first one with my tears from laughing so hard. As you analyze the food in the dining rooms, I see it all in the kitchens. I know exactly what you are talking about. Thanks again man, that made my whole year!

  • Edwin Goei 01/30/2009 11:42:00 AM

    Thanks everyone for the comments. As far as the food scene in O.C., I tend to be a glass-is-half-full kind of a guy. Sure we haven't got Mozza or Comme Ca (not yet anyway), but I'm of the belief that European/American-style fine-dining isn't the end-all-be-all of eating. But even if you think otherwise, there are gems here if you know where to look. Old Vine, Marche Moderne, and speaking of gem puns, Sapphire are all great. But in case no one's noticed, Little Saigon is in our midst. And I wouldn't trade it or our taquerias for a thousand Mozzas.

  • nycinoc 01/28/2009 4:49:00 PM

    As another recent New York transplant, trapped in Irvine, I couldn't agree more with Sommeliere . The problem is most of the establishments here really suffer from delusions of grandeur. When the only thing memorable is the price, you've got a problem.

  • JB 01/27/2009 9:59:00 PM

    I eagerly welcomed the opening of Andrea... heaven knows we could use another good Italian restaurant (especially an upscale one...especially a Tuscan one) here in the land of Shabu Shabu and enchilada platters. But after reading this review, I have no desire to dine there. I love the comments of both Sommeliere and Greg...I'm wondering if it's no coincidence that this is a restaurant of the Irvine Company -- the masters of branding, marketing, and style which discreetly camouflages substance.

  • JB 01/27/2009 9:37:00 PM

    I eagerly welcomed the opening of Andrea... heaven knows we could use another good Italian restaurant (especially an upscale one...especially a Tuscan one) here in the land of Shabu Shabu and enchilada platters. But after reading this review, I have no desire to dine there. I love the comments of both Sommeliere and Greg...I'm wondering if it's no coincidence that this is a restaurant of the Irvine Company -- the masters of branding, marketing, and style which discreetly camouflages substance.

  • Loving Annie 01/27/2009 4:59:00 AM

    Haven't heard anything good about it yet from my friends who have gone. Your pasta sounds like the highlight of a ridiclously overpriced meal. I'm not interested in paying that much money for the view... On the other hand, somehat nearby Marche Moderne in South Coast Plaza had fabulous food!

  • 01/25/2009 12:02:00 PM

    "Their dishwasher is one unlucky son of a bitch." "My bouche was more confused than amused." "The turbot was as dense as a Real Housewife and just as dull" ....aaand this is why I read you. Great review.

  • Greg 01/24/2009 12:39:00 AM

    I agree with this review 110%. I was greatly looking forward to the experience as my expectations have been building since The Resort at Pelican Hill opened. Like many places though, I feel you are paying for the environment you are dining in rather then the quality of the food. The environment is to die for and the staff is amazing and friendly, but when it comes to the actual meat of it, it seems as if they are almost trying too hard to wow me, instead of just letting it the quality speak for itself. Rightfully so, as I feel they are overcompensating for something.

  • loused 01/23/2009 7:13:00 AM

    Ive been once to impress my girlfriend and it was the best money i spent(even though it was a littel pricy) the service was great and the food was good simple and not fussy to where I looked like a fool in front of my girlfreind ordering for the both of us.

  • Sommeliere 01/23/2009 5:50:00 AM

    Edwin, as a former Manhattanite (NY), sommeliere and wine/food columnist for Chef Magazine (www.Chefmagazine.com) and other publications, I am continually disappointed with the food in the OC. Although we are not far from LA, every place I have tried has been bad to worse. Why is it that here it's all about the bling and never about the food?

 

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